Kogmed HealthCare
(Kashi One Global Medical Excellence in Healthcare)
Here we are committed to providing transparent, ethical, and patient-centric services. This Refund and Cancellation Policy outlines the terms applicable to online payments made through our website www.kogmed.com for consultations, procedures, investigations, and other healthcare services.
1. Appointment Cancellation
Patients may request cancellation of an appointment at least 24 hours prior to the scheduled time.
Cancellations made within 24 hours of the appointment time may not be eligible for a refund, as the slot is reserved exclusively for the patient.
In case of emergency or unavoidable circumstances, refund decisions will be taken at the discretion of the management.
2. Refund Eligibility
Refunds may be considered in the following cases:
Duplicate payment made accidentally.
Payment debited but appointment not confirmed due to technical issues.
Service not provided due to cancellation from our side (doctor unavailability, technical issues, etc.).
Refunds will not be applicable in the following cases:
Consultation already completed.
Procedure, injection, or investigation already initiated or completed.
No-show by the patient without prior cancellation.
Change of mind after service delivery.
3. Procedure & Treatment Payments
Payments made for procedures, surgeries, injections, PRP/GFC, regenerative therapies, investigations, or packages are non-refundable once the service has been initiated.
If a procedure is cancelled before initiation, partial or full refund may be considered after deduction of administrative or processing charges.
4. Refund Processing Timeline
Approved refunds will be processed within 7–10 working days.
Refunds will be credited back to the original payment method used at the time of transaction (UPI, debit card, credit card, net banking, etc.).
Processing time may vary depending on the payment gateway or bank.
5. Technical Errors & Failed Transactions
In case of a failed transaction where the amount is debited, the refund will be processed automatically by the bank/payment gateway within 5–7 working days.
If the refund is not received within this period, patients are requested to contact us with transaction details and proof of payment.
6. How to Request a Refund
To request a cancellation or refund, please contact us through:
Email: support@kogmed.com
Phone: +91-91618-10777 / +91-91618-10333
Address: Kogmed HealthCare, Gurudham Colony, Varanasi, Uttar Pradesh, India
Please mention:
Patient Name
Appointment Date
Transaction ID
Registered Mobile Number
Reason for Refund/Cancellation
7. Policy Updates
KOGMED HealthCare reserves the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon being posted on the website.
